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Returns

RETURNS

30-Day Return Policy

If you would like to return your purchase for any reason, you may return the goods within 30 days of the original purchase date for a full refund. See below for details.

 

If your product has a manufacturing defect, please contact us directly at  stoneycreekglassware@gmail.com with supporting photos and a description of the defect and one of our helpful team members will get back to you within 48 hours.

 

If you would like to exchange a product for a different size or color, please follow the return policy and instructions. You may purchase the new item you want immediately to insure the item is in stock. Your original purchase will be refunded when we receive your returned product.

 

 Please follow the Return Instructions.

Product must be returned unused in its original packaging. Product not in the original packaging and / or condition will be subject to a fee of up to 25% of the original purchase price.

 

We cannot assume responsibility for misdirected, lost or damaged shipments. Return shipments should be sent with a tracking service such as FedEx.

 

Customers are responsible for return shipping costs. If we sent you the wrong product by mistake, we will pay for your return shipping and ship the correct product back to you free of charge. Please include a note with your product highlighting this mistake.

 

The amount refunded excludes any outbound shipping paid on the original purchase.

 

Refunds will be issued to the original payment card. We will refund your card as soon as we approve the return. Please note that refunds typically appear on credit card statements one full billing cycle from the refund date.

 

Return Instructions

1) Send an email to stoneycreekglassware@gmail.com with a copy of your original purchase receipt. Make sure to include a brief explanation as to why you would like to make your return or refund. (Note: Credit and exchanges are available and must be detailed in your original email)

2) You will receive an email from us within 48 hours with all details and how to proceed with your return.